Return Policy
Customer satisfaction is very important to us. If there are any problem with our items, please do contact us first. We are always at your service.
Sizing can differ from company to company, the best way to figure out which size will fit you best is to match your measurements to our handy size chart, which is also included on every dress's page.
Arabian Label will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
General Return Policies
- Contact Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note: we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
- Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange. You may also return the product and get a full refund.
- Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
- We refund the price you purchased your item at. Bonus points, coupons, etc are not refundable.
Specific Policies for Our Items
Order Cancellation
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
Cancellation Policy
Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 48 hours of payment confirmation will be eligible for a partial refund, consisting of full shipping cost and 70% of the product purchase price.
- Orders cancelled within 72 hours of payment confirmation will be eligible for a partial refund, consisting of full shipping cost and 50% of the product purchase price.
- Orders cancelled beyond 72 can not be cancelled any more. We can only refund the full shipping cost, if any.
- Once your order has been shipped, it can no longer be cancelled.
|
Products |
Time Frames |
Amount Refunded |
|
|
Product Price |
Shipping Cost |
||
|
Customized Dresses |
within 24 hours of order confirmation |
Full Refund |
|
|
within 48hours of order confirmation |
70% |
100% |
|
|
within 72 hours of order confirmation |
50% |
100% |
|
|
Standard Dresses |
within 24 hours of order confirmation |
Full Refund |
|
|
within 48 hours of order confirmation |
70% |
100% |
|
|
within 72 hours of order confirmation |
50% |
100% |
|
|
In-stock dresses |
before item is shipped |
Full Refund |
|
Refunds
Due to Arabian Label being a couture house, every single dress we are selling is made to order. Refunds are only accepted for Defective, Damaged or Mis-shipped Items. Kindly check the "Defective, Damaged or Mis-shipped Items" section for details.
Exchanges
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the exchange process.
Below is our exchange policy details:
- WEDDING DRESSES: Due to Arabian Label being a couture house, every single dress we are selling is custom made to order. That means no one else will be able to wear that dress once it's made. Because of this we are unable to accept returns or exchanges of wedding dresses. We do however accept cancellations, kindly refer to the "Cancellation Policy" for more details.
- NON-WEDDING DRESSES: In the very rare event that you are not satisfied with the dress that you ordered, you are eligible for exchanging your item as long as it is within the 7 days period after the item has been delivered to you. Return shipping costs will be your responsibility.
If you are exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.
Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
Sizing or Fitting Issues
As all of our wedding dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
Non-wedding dresses have standard sizes which you can get an idea about by having a look at the size chart attached to each product page.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 10% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Items that cannot be returned or exchanged
- No returns and no exchanges for personalized items.
- No returns and no exchanges for perishables, earrings (including jewellery sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.
Return Process
- Please contact Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. We reserve the right not to accept the returns without prior approval from our Customer Service.
- Once our Customer Service has approved your request, we will provide you with a return address and form.
- All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
- Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Please Note: Arabian Label reserve the right not to process the refund if they are returned in unacceptable condition.